Windows Phone Cant Download Apps

Windows Phone Cant Download Apps Average ratng: 8,1/10 1606 reviews
Posted by3 years ago

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Archived

Is anyone else's Windows Store app unable to download most apps since TH2?

Context

A few days ago, I performed a system reset and then immediately used the media creation tool to get Threshold 2. For the record, it was because of a buggy UXTheme patch that wouldn't uninstall properly. I was an early adopter of unofficial colored title bars. I read on here that it would've caused problems with TH2.

Actual problem

Since I installed Threshold 2, I've been unable to download many apps. It says 'Try that again. Something went wrong. The error code is 0x80240024, in case you need it'. I haven't been able to find any working solution. I've noticed that the apps that I was able to download are PC-only, while the ones that cause the error are both mobile- and PC-compatible.

Examples of apps I can download

Examples of apps I can't download

  • even Candy Crush Saga

What happens

I attempted to install Duolingo and Candy Crush Saga to test the behavior for apps that I've never installed before. The apps were sucessfully added to my library, but they won't download. Also, it now says I own them. The event log describes the problem as a 'StoreAgentSearchUpdatePackagesFailure1'.

Things I've tried

  • Restarting the computer.

  • Running wsreset.

  • Restarting WSService.

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  • Running sfc /scannow.

  • Deleting the Windows Store cache files:

  • from %WINDIR%System32sppstore2.0cache.

  • from %LOCALAPPDATA%PackagesMicrosoft.WindowsStore_8wekyb3d8bbweLocalCache.

  • from %LOCALAPPDATA%PackagesMicrosoft.WindowsStore_8wekyb3d8bbweLocalState.

  • Disabling my firewall.

  • Changing the startup type of the Windows Update Service from Manual to Automatic.

Nothing works. Am I doomed to wait till Redstone?

Update 25 Nov

As part of a series on making myself awesome birthday presents, I accidentally discovered what the problem was: I enabled deferring upgrades and updates in the group policy editor. Disable that and you're good!

82% Upvoted
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As an Intune administrator, you can deploy line-of-business (LOB) Universal apps to Windows 8.1 Desktop or Windows 10 Desktop & Mobile devices, including the Company Portal app. To deploy .appx apps to Windows 8.1 Desktop or Windows 10 Desktop & Mobile devices you can use code-signing certificate from a public certification authority already trusted by your Windows devices, or you can use your own certificate authority.

Windows 8.1 Desktop requires either an enterprise policy to enable sideloading or the use of Sideloading Keys (automatically enabled for domain-joined devices). See Windows 8 sideloading

In Windows 10, sideloading is different than in earlier versions of Windows:

You can unlock a device for sideloading using an enterprise policy. Intune provides a device config policy called 'Trusted app installation'. Setting this to is all that is needed for devices that already trust the certificate used to sign the appx app.

Symantec Phone certificates and Sideloading License keys are not required. However if an on-premise certificate authority is not available then you may need to obtain a code signing certificate from a public certification authrity. See Introduction to Code Signing

Code sign your app

First step is to code sign your appx package, See sign app package using signtool

Upload your app

Next, you would upload the signed appx file as described at upload LOB Windows app

If you deploy the app as required to users or devices then you do not need the Inutne Company Portal app. However if you deploy the app as available to users, then they can either use the Company Portal app from the Public Microsoft Store, use the Company Portal app from the Private Microsoft Store for Business, or you will need to sign and manually deploy the Intune Company Portal app.

Upload the code-signing certificate

If your Windows 10 device does not already trust the certificate authority, then after you have signed your appx package and uploaded it to the Intune service, you need to upload the code signing certificate to the Intune portal:

  1. Click Client Apps
  2. Click Windows Enterprise Certificates
  3. Select 'Select a file' under code-signing certificate
  4. Select your .cer file and click upload

Now any Windows 10 Desktop & Mobile device with an appx deployment by the Intune service will automatically download the corresponding enterprise certificate and the application will be allowed to launch after installation.

Intune only deploys the latest .cer file that was uploaded. If you have multiple appx files created by different developers that are not associated with your organization, then you will need to either have them provide unsigned appx files for signing with your certificate, or provide them the code signing certificate used by your organization.

How to renew the Symantec enterprise code-signing certificate

The certificate used to deploy Windows Phone 8.1 mobile apps was discontinued on February 28 2019 and is no longer available for renewal from Symantec. If you are deploying to WIndows 10 mobile then you can continue to use Symantec Desktop Enterprise code-signing certificates by following the Windows 10 instructions.

How to install the updated certificate for line-of-business (LOB) apps

Windows Phone 8.1

The Intune service can no longer deploy LOB apps for this platform once the existing Symantec Mobile Enterprise code-signing certificate expires. It will still be possible to sideload unsigned XAP/APPX files by using a SD card or by downloading the file to the device. See How to install XAP files on Windows Phone

Windows 8.1 Desktop/Windows 10 Desktop & Mobile

If the cert period has expired then the appx files may stop launching. You should obtain a new .cer file and follow the instructions to code-sign each deployed appx file and re-upload all appx files and the updated .cer file to the Windows Enterprise Certificates section of the Intune portal

Manually deploy Windows 10 Company Portal app

If you do not want to provide access to the Microsoft Store, you can manually deploy the Windows 10 Company Portal app directly from Intune even if you haven’t integrated Intune with the Microsoft Store for Business (MSFB). Alternatively, if you have integrated, then you could deploy the Company Portal app using deploy apps using MSFB.

Note

This option will require deploying manual updates each time an app update is released.

  1. Sign in to your account in the Microsoft Store for Business and acquire the offline license version of the Company Portal app.
  2. Once the app has been acquired, select the app in the Inventory page.
  3. Select Windows 10 all devices as the Platform, then the appropriate Architecture and download. An app license file is not needed for this app.
  4. Download all the packages under “Required Frameworks”. This must be done for x86, x64 and ARM architectures – resulting in a total of 9 packages as shown below.

Windows Phone Can T Download Apps

5. Before uploading the Company Portal app to Intune, create a folder (e.g., C:Company Portal) with the packages structured in the following way:

  1. Place the Company Portal package into C:Company Portal. Create a Dependencies subfolder in this location as well.
  2. Place the nine dependencies packages in the Dependencies folder.
    If the dependencies are not placed in this format, Intune will not be able to recognize and upload them during the package upload, causing the upload to fail with the following error.
  3. Return to Intune, then upload the Company Portal app as a new app. Deploy it as a required app to the desired set of target users.

See Deploying an appxbundle with dependencies via Microsoft Intune MDM for more information about how Intune handles dependencies for Universal apps.

Windows Phone Cant Download Apps For Iphone

How do I update the Company Portal on my users’ devices if they have already installed the older apps from the store?

If your users have already installed the Windows 8.1 or Windows Phone 8.1 Company Portal apps from the Store, then they should be automatically updated to the new version with no action required from you or your user. If the update does not happen, ask your users to check that they have enabled autoupdates for Store apps on their devices.

How do I upgrade my sideloaded Windows 8.1 Company Portal app to the Windows 10 Company Portal app?

Can

Our recommended migration path is to delete the deployment for the Windows 8.1 Company Portal app by setting the deployment action to “Uninstall”. Once this is done, the Windows 10 Company Portal app can be deployed using any of the above options.

If you need to sideload the app and deployed the Windows 8.1 Company Portal without signing it with the Symantec Certificate, follow the steps in the Deploy directly via Intune section above to complete the upgrade.

If you need to sideload the app and you signed and deployed the Windows 8.1 Company Portal with the Symantec code-signing certificate, follow the steps in the section below.

How do I upgrade my signed and sideloaded Windows Phone 8.1 Company Portal app or Windows 8.1 Company Portal app to the Windows 10 Company Portal app?

Our recommended migration path is to delete the existing deployment for the Windows Phone 8.1 Company Portal app or the Windows 8.1 Company Portal app by setting the deployment action to “Uninstall”. Once this is done, the Windows 10 Company Portal app can be deployed normally.

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Otherwise, the Windows 10 Company Portal app needs to be appropriately updated and signed to ensure that the upgrade path is respected.

If the Windows 10 Company Portal app is signed and deployed in this way, you will need to repeat this process for each new app update when it is available in the store. The app will not automatically update when the store is updated.

Here’s how you sign and deploy the app in this way:

  1. Download the Microsoft Intune Windows 10 Company Portal App Signing Script from https://aka.ms/win10cpscript. This script requires the Windows SDK for Windows 10 to be installed on the host computer. To download the Windows SDK for Windows 10, visit https://go.microsoft.com/fwlink/?LinkId=619296.
  2. Download the Windows 10 Company Portal app from the Microsoft Store for Business, as detailed above.
  3. Run the script with the input parameters detailed in the script header to sign the Windows 10 Company Portal app (extracted below). Dependencies do not need to be passed into the script. These are only required when the app is being uploaded to the Intune Admin Console.
ParameterDescription
InputWin10AppxBundleThe path to where the source appxbundle file is located.
OutputWin10AppxBundleThe output path for the signed appxbundle file.
Win81AppxThe path to where the Windows 8.1 or Windows Phone 8.1 Company Portal (.APPX) file is located.
PfxFilePathThe path to Symantec Enterprise Mobile Code Signing Certificate (.PFX) file.
PfxPasswordThe password of the Symantec Enterprise Mobile Code Signing Certificate.
PublisherIdThe Publisher ID of the enterprise. If absent, the 'Subject' field of the Symantec Enterprise Mobile Code Signing Certificate is used.
SdkPathThe path to the root folder of the Windows SDK for Windows 10. This argument is optional and defaults to ${env:ProgramFiles(x86)}Windows Kits10

The script will output the signed version of the Windows 10 Company Portal app when it has finished running. You can then deploy the signed version of the app as an LOB app via Intune, which will upgrade the currently deployed versions to this new app.